Order Flow Process For Consumer Direct Store

Consumer Direct Order flow Process:

Place an order. A customer or an administrator who has the authority to act on behalf of the customer places an order with the store. Placing an order involves browsing the online catalog, selecting one or more products for the order, and providing billing, shipping, and offline payment information. Once the customer or administrator completes the order checkout, the order moves from P state (pending with products in the shopping cart) to M state (pending payment approval).

Approve payment for the order. Once the order has been placed, the next step is to approve payment for the order, using WebSphere Commerce Payments. Offline payments are automatically approved and the order moves from M state (pending payment approval) to C state (approved and ready to be released to fulfillment).

Release the order to fulfillment.

Create a pick batch for all orders released to the specified fulfillment center. Pick batches must be created for all fulfillment centers, including the channel store. Once you receive the products from the channel store, you can then pick and pack them for delivery to customers. All releases for the selected fulfillment center are placed in one batch; pick slips are created for each pick batch and packing slips are generated for the releases.

View and print pick ticket.

View and print packaging slip.

Pick and pack products specified in the pick ticket and packaging slip. Products specified in the pick ticket are then manually picked from the fulfillment center, and products are packed according to the instructions in the packing slips.

Create package.

Ship goods. Ship the order to the customer.

Confirm shipment has been sent.

Confirm Shipment. Once you have verified the shipment on the system, the status of the order changes to Shipped.

Note:

1. Pick Ticket: A printed document containing a list of all the products required to fulfill the releases in a given pick batch.

2. Pick Batch: A group of releases that are managed as a unit in a fulfillment center.

3. Fulfillment Center: Serves as a storage warehouse where products are packed & shipped to customers.